BENCHMARKING SOCIAL MEDIA - VOICE OF THE CUSTOMER - CROWDSOURCING - WORD OF MOUTH IN BANKING, FINANCIAL SERVICES, INSURANCE (B2C - B2B - B2B2C - WORLDWIDE)
Last week, I covered Finovate Europe 2012 live on the Visible Banking blog. At the end of another long day packed with innovative digital services and platforms, I managed to record a short interview with the demoing company with arguably the most 'futuristic' solution this year, Etronika.
They demoed their new banking interface tapping Microsoft's Kinect technology and meant to provide a more engaging type of customer experience at the branch.
Last week, I covered Finovate Europe 2012 live on the Visible Banking blog. At the end of another long day packed with innovative digital services and platforms, I managed to record a short interview with one of the demoing companies with the most talked about product, LiqPay.
LiqPay, a finovate alumni, demoed its recently launched 'Zip' service.
Last week, I covered Finovate Europe 2012 live on the Visible Banking blog. At the end of another long day packed with innovative digital services and platforms, I managed to record a short interview with one of the few demoing companies helping financial institutions to better leverage social media, Ping Identity.
Ping Identity provides secure cloud identity management with social media integration.
Last week, I covered Finovate Europe 2012 live on the Visible Banking blog. At the end of another long day packed with innovative digital services and platforms, I managed to record a short interview with one of my favourite demoing companies, a champion to the small businesses, Kabbage.
Through its intuitive online platform, Kabbage helps small businesses gets access to funds whenever they need it, close to instantly via PayPal.
Earlier this week, I covered Finovate Europe 2012 live on the Visible Banking blog. At the end of another long day packed with innovative digital services and platforms, I managed to record a short interview with one of the top demoing companies awarded with 'best of show', Cardlytics.
The US-based company has a strong value proposition and its transaction-driven marketing solution integrated to the bank's online banking service has a proven impact on usage and revenue generation.
Today, I am participating to my 5th Finovate event and the second in London. It is always a great feeling: catching up with friends from the industry and discovering some of the most exciting online finance startups in areas such as: online banking, mobile, PFM, online communities, crowdsourcing, digital security, not only in B2C, but also in B2B (small businesses) and wealth.
On Tuesday, I was aiming to cover the first ever Finovate event organized in Europe 'live' on the Visible Banking blog and especially the Visible Banking page on facebook. Unfortunately, the limited bandwidth prevented me to interact live on the day...
Please find below my 5 favourites demoing companies: * Backbase: adding a wysiwyg layer which enables you to modifiy 'on the spot' the look and feel of your online banking environment. * Cortal Consors: with 30k+ members Hopee / Sharewise is one of the only online community for personal investors launched by a major banking group. * Fidor: Matthias Kroener and his team constantly push the boundaries of banking and empower their members with innovative features such as trading precious metal with other members or buying virtual currencies. * Liqpay: increase the online visibility of your Small and Medium Enterprise clients by setting up in a few clicks a e-commerce presence on facebook. * StockTwits: I've been following this initiative for a couple of years. I love its simplicity, it cleverly leverages twitter, the amount of visibility they give to their most active contributors, and the ecosystem they successfully built (microblogging, blogs, video channels...).
Videos I invite you to watch the three videos I shot during the event to give you a good feel for this excellent networking opportunity.
Pictures Please find below some pictures from the stage and the exhibition hall. All those pictures are available on the Visible Banking facebook page.
I am keen to speak with you about social media, twitter, facebook, customer reviews & social commerce in banking, financial services, and insurance.
And what a day! Kudos to Jim Bruene, Eric Mattson , and the rest of their team for putting together such a smooth event with hardly no technical glitches.
16 Video Interviews I
have been incredibly busy while staying in NYC. Indeed, I managed to
shoot 16 video interviews between Monday 28th and Wednesday 30th
September. I will be posting all of them on my blog soon. Stay tuned!
Interview #14 - S1 Enterprise: Mark Moore & JenniPalocsik S1 Corporation delivers integrated financial services on an open platform to leading financial institutions, retailers, and processors. Their solution family spans payments, online banking, branch banking, and lending.
And what a day! Kudos to Jim Bruene, Eric Mattson , and the rest of their team for putting together such a smooth event with hardly no technical glitches.
16 Video Interviews I
have been incredibly busy while staying in NYC. Indeed, I managed to
shoot 16 video interviews between Monday 28th and Wednesday 30th
September. I will be posting all of them on my blog soon. Stay tuned!
Interview #13 - Discover: Steve Furman, Director Social Media Discover is a great example of how to leverage social media and implement an online reputation monitoring strategy to build relationships with your influencers.
During the interview, Steve also shared his tips on how to make your Senior Executives and your Legal & Compliance Team more comfortable with user generated content.
And what a day! Kudos to Jim Bruene, Eric Mattson , and the rest of their team for putting together such a smooth event with hardly no technical glitches.
16 Video Interviews I have been incredibly busy while staying in NYC. Indeed, I managed to shoot 16 video interviews between Monday 28th and Wednesday 30th September. I will be posting all of them on my blog soon. Stay tuned!
Interview #12 - moneyStrands: Atakan Cetinsoy, GM Personal Finance Products Strands does an excellent job providing intuitive online tools and 'people powered' applications. I love their focus on people, the end-users.
One of moneyStrands best achievements so far is to power BBVA's 'Tu Cuentas' online community. At Finovate they introduced their improved power search and their new partnership with savings.com to provide relevant online coupons and discounts to their users.
The Dynamic moneyStrands Team It was a pleasure to meet the friendly Strands team in NYC, and catch up with Anna a couple of weeks ago at the 2nd BarCampBank Madrid.
BBVA is one of Strands' investors and they had an exclusivity in Spain
until the end of November. Anna was busy in Madrid so stay tuned, I am
sure you will see more projects in Spain soon. moneystrands.es is now available.
“Christophe's book is really the must-have synopsis of the current state-of-play in social media in banking. Christophe has taken a deep passion for the topic, and turned it into an account of the landscape valuable to anyone who has social media responsibilities in financial services” James Gardner, General Manager at Spigit
“Christophe is extremely well informed about the banking and financial services industries. He's at all the right conferences, and digs deep with his interviews of all the influencers and innovators. He's also a tremendously nice guy :-)” Aaron Patzer, Founder & CEO at Mint Software
“Christophe seems to have his finger on the pulse of the financial services industry. Visible Banking has become "the" source of information for innovations in the financial services industry.” Tim Collins, SVP-Experiential Marketing at Wells Fargo
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